FAQ

For Refugee Help and Resources please visit this portal.

Do you accept donations?

Yes! We accept donations via PayPal, eBay, the ACH Network, Facebook, and other platforms. Please refer to our donations page to find information on how you can donate. Note: We temporarily do not accept Zelle or Venmo payments.

Can I donate medical supplies or equipment?

Yes! We are currently accepting medical item donations. Donate medical items here.

Do you accept cryptocurrency donations?

Yes! Please use this page to donate in BTC, ETH, or other cryptocurrencies listed in the link.

Do you participate in any employer-matched donation programs?

We do work with Benevity and YourCause, among other matching platforms, but you will need to check with your employer directly to find out if they are participating. Check if your employer is in cooperation with Benevity, YourCause, or other matching solutions.

Are you an officially recognized charitable organization?

Yes, we are registered in the US as a 501(c)3 non-profit organization (EIN 465335435).  You can find our IRS profile here.

Do you have ground operations in Ukraine?

Yes! In addition to our large network of partners and volunteers in Ukraine, we have a Kyiv based office which maintains our on the ground presence.

Is my donation tax deductible?

Yes. According to US law, all donations to 501(c)(3) nonprofits are tax deductible. Our IRS Deductibility Code is PC (public charity).

Can I receive a tax receipt for my donation?

Yes, we will provide you with a tax receipt for your donation. If you haven’t yet received it, please complete this form to request a new tax receipt. (Please note, we ask that you only request a receipt if you really need one, as this process is not yet automated and takes critical time from our staff).

What percentage of donated funds goes to actual aid?

We are a volunteer-based organization, and our operational expenses are less than 2% of the revenue we accumulate, meaning that the remainder is used to directly help Ukrainians.

Can I host a fundraiser for Nova Ukraine?

Yes! Please see our Get Involved page for resources and information about how to host a fundraiser benefiting Nova Ukraine.

Can I donate clothing or other material items?

At this time we are collecting only critically needed medical items. Donate medical items here.

We are not accepting any other material goods for donation in the US. Fundraising for purchasing critical items in Ukraine and elsewhere in Europe is our current focus; however, we are carefully following developments on the ground and will adjust our priorities accordingly.

Please consider sending a monetary donation via our donation page here. We cannot emphasize enough how much of an impact your monetary donation, however big or small, will make at this time. Thank you for your support!

If you would still like to deliver materials items to Ukraine now, there are a few alternative options, thought they do require that you organize shipping and logistics yourself. Nova Poshta has several global warehouses including one in the US (East Hanover, NJ), and they have also recently started sending humanitarian aid through Warsaw, Poland, in collaboration with Dnipro LLC with collection in Roselle, NJ. MEEST company accepts humanitarian aid packages if you’re able  to pay $2.30/lb. Please use this link and see this telegram bot to learn about which items would be most useful to send. If you are able to ship internationally, there are more options in Europe (1, 2, 3). Additionally, independent same-day courier “Crisis Logistics Center” company  can connect you with carriers willing to deliver your shipments to Ukraine.

Can I donate to the military cause?

In addition to keeping our chief focus on providing humanitarian aid, providing support to any military is against our nonprofit status. If you would like to donate to the Ukrainian military cause, we recommended donating to these organizations: 

I want to go to the border and volunteer there. How can I do that?

At this time, we strongly discourage going to the Ukrainian borders in person. There are currently enough local volunteers providing assistance, and additional travelers run the risk of further straining the region’s already increasingly challenged infrastructure; however, if you are determined to go or are already in a neighboring country, we recommend that you check the following resources:

I would like to offer my home as a shelter for Ukrainian refugees. How can I do this?

We truly appreciate your kind offer of support. Please fill out the form below to offer your home.

Nova Ukraine Emergency Housing

Our emergency housing hotline deals with the most desperate cases. Sign up to host an individual or a family for a few days or a few months.

You can also submit your housing availability through one of the following websites:

How can I become a volunteer?

We would love to have your help! Please fill out our volunteer form and someone will be in touch with you soon.

What else can I do to help support Ukraine?

Spread the word! Contact your elected representatives and ask  to support Ukraine with financial, material, and military aid. You can also sign petitions like the below:

(Find more petitions here.)

I know someone in Ukraine who needs help right now. Is there anything we can do?

Unfortunately we cannot provide personal help at this stage. Please check with the local volunteering resources (in Ukrainian/Russian) below:

For a list of volunteer centers, click here (in Ukrainian language).

If you find a local volunteer group that is efficiently helping people on site but is in desperate need of financial resources, please let us know and we will see what we can do.

I have a press inquiry or want to set up an interview. Whom should I reach out to?

Please email us at [email protected] with the details of your inquiry and someone will get back to you. 


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